Last updated: November 2025
At Overhill Kennels & Exports, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or use our services.
Business Name: Overhill Kennels & Exports
Address: Norton Malreward, Pensford, Bristol, BS39 4EY
Email: admin@overhill.co.uk
Phone: 01275 832489
Website: https://www.overhill.co.uk
We are the data controller responsible for your personal information.
We collect personal and pet-related information to provide our boarding, export, and related services. This may include:
Personal details: name, email address, phone number, postal address
Pet details: name, breed, age, vaccination status, medical history, feeding instructions, and behavioural information
Enquiry details: messages or information submitted via contact forms
Technical data: IP address, browser type, pages visited, and time spent on our website (via Google Analytics)
We do not collect or store payment card information online. Payments are handled securely over the phone.
We use your information to:
Respond to enquiries and provide services
Manage bookings and pet care records
Maintain internal records and comply with legal obligations
Improve our website and user experience through analytics
We do not send marketing emails or share your information for advertising purposes.
We process your data under one or more of the following lawful bases:
Contract: to perform our services as requested by you
Legal obligation: to meet record-keeping and animal welfare requirements
Legitimate interests: to manage and improve our operations and services
Your information is securely stored on our cloud-based systems.
We keep customer and pet records for two years after your last interaction or booking unless we are required by law to retain them longer.
After this period, records are securely deleted or anonymised.
We do not sell or rent your information.
We may share limited information with trusted third parties only when necessary to deliver our services—for example:
Veterinary professionals (in emergencies)
Transport or export service providers
IT or hosting providers who manage our website and cloud systems
All third parties are required to keep your data secure and only process it in accordance with our instructions.
Our website uses cookies to enhance functionality and analyse traffic. Cookies are small text files stored on your device.
We use:
Essential cookies for basic website operation
Analytics cookies (Google Analytics) to understand visitor behaviour and improve site performance
You can manage or disable cookies through your browser settings.
A cookie banner is displayed when you first visit our site, allowing you to accept or decline non-essential cookies.
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
Access the personal data we hold about you
Request correction or deletion of your information
Object to or restrict certain types of processing
Withdraw consent (where applicable)
To exercise these rights, please contact us at admin@overhill.co.uk.
We may need to verify your identity before completing your request.
We take data security seriously and use appropriate technical and organisational measures to protect your information, including:
Secure cloud storage and encrypted connections
Restricted access to personal and pet records
Regular system monitoring and updates
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be published on this page with an updated “Last updated” date.
